What to Expect.
Welcome!
I’m excited to discuss the possibility of working together! Please read through this “What to expect” page to get a sense of how I work and whether or not we would be a good fit. If everything looks good, you can find details for your next step, and schedule your initial consultation.
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Office Hours + How to Contact Me
My office hours are Mon-Thu 9am-4pm Mountain Time.
I am not available on all Jewish and Major US holidays
The best way to contact me is by email. You can generally expect to receive a response about active projects within one business day.
All phone/video calls must be scheduled ahead of time through your “client call” scheduling link. Scheduling calls means fewer interruptions, so I can focus on your project. It also allows for me to be properly prepared for your call.
If we decide to work together, a majority of our communications will occur through the online project management app, FreedCamp.
What's Included
Every project is different depending on the client’s needs. Please contact me for a free consultation and custom quote and proposal. What's included in your project will be outlined in your Proposal, including all deliverables, details, calls, and number of revisions. Your proposal will also lay out the timeline, the cost, and what extra costs might be associated with your project.
Included in every service:
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One-hour discovery session when we will discuss your project in detail and make sure we are on the same page.
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Freedcamp project dashboard where I will track everything that I am doing, including work times. This is also where we will communicate about the project and share files. Keeping all of these aspects in one place helps to keep your project organized and on track.
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Custom work designed to increase your impact and achieve your mission.
Your Part
In order to have a successful working relationship, we both have to do our parts. As my client, these are a few things I will expect from you:
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Let me pick your brain in our Discovery Session
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Complete all homework assignments
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Meet deadlines for content and asset delivery
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Meet all approval/revision deadlines
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Respond to communication in a timely manner
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Be open and honest with me in your feedback
If these expectations are not met it could impact the timeline and/or budget.
My Process
1
Proposal
I’ll send you a custom proposal and quote for your project based on the details you provide during your initial consultation. This will include all the details of what is included in your project, how long it will take, and an estimate on what it will cost.
2
Contract & Deposit
When we’ve hashed out the details, we’ll both sign the contract. After we seal the deal, I’ll send you an invoice you for your deposit. Once I receive your deposit, I can get you on the schedule.
3
Welcome Packet
You’ll receive a welcome packet from you that will explain everything you need to know about working with me. This will include your “homework” assignments and asset delivery deadlines, as well as a timeline for the project.
4
Discovery Session
During this hour-long call I will pick your brain to get to all the details I need to know about you/your org for your project. Your Welcome Packet will tell you how to prepare for this call.
5
Get to Work
I will keep track of my hours and tasks in FreedCamp, as well as assign you homework. This is also where you will be uploading files for me. Everything you need to know about the status of your project can be found here.
6
Celebrate
When the project is complete you will receive an invoice for the remainder of the project payment. Once I receive the final payment, I will send you your final finals and a Goodbye Package detailing everything you need to know about your project and what's next.
Payments
A 50% non-refundable deposit is required before the start of any project.
50% remainder due before final files are delivered/website is launched or after 60 days, whichever comes first.
100% of extra expenses incurred (fonts, photos, licenses, plug-ins, extra hours) are due before final files are delivered/website is launched.
Payments can be made through PayPal, Venmo, Cash, or Check.
FAQ
So, what do you think?
Are you ready to hear more about how I can help you org grow your impact?
Let's schedule a time to chat about your project to get the process started!